Contacts and Service Center of FALCON OPTICS for European Customers
Official importer for selected EU countries including the Czech Republic and Slovakia for FALCON night vision and thermal imaging cameras
Below you will find an overview of contact information and service facilities dedicated to customers in the European unit.
Through the listed contacts, warranty and post-warranty service, technical support, and handling of commercial inquiries are provided.
Sales and Customer Support
Information about products, availability, and Orders
Coordination of service cases and warranty claims
Individual support for customers and business partners
FALCON EUROPE sro
Oderská 333/5, 196 00, Prague 9, Czech Republic
VAT ID: CZ23807491
CONTACT (sales department and service):
E-mail: sales@falconeurope.eu
Tel. +420 777 300 931, Mr. Aleš Mrkáček
Technical support for thermal imaging devices and zeroing assistance
We provide professional technical support for thermal imaging devices, including assistance with proper zeroing.
Our services include consultations on device setup, optimization of image parameters, functional checks, and practical guidance for accurate
and safe zeroing in accordance with the manufacturer’s recommended procedures.
Tel. +420 739 424 807, Mr. Michal Rulf
(technical support for thermal imaging and zeroing)
Service and technical support, RMA
Authorized FALCON OPTIC Service Center for European Union countries
Professional communication in the English language
Device diagnostics, professional repairs, and firmware updates
Address for receiving goods (service, complaints)
FALCON EUROPE sro
Mr. Andrzej Kandiak Gura
Oderská 333/5
196 00, Prague 9 – Čakovice
Czech Republic
+420 281 869 570
support@falconeurope.eu
Technical and Service Infrastructure of FALCON Europe
FALCON Europe operates a stable and long-established technical and service infrastructure, forming a solid foundation for professional support of end customers and business partners across the European market. Our goal is not only to deliver high-quality products, but also to provide comprehensive services that ensure reliable operation throughout the entire product lifecycle.
The FALCON Europe infrastructure includes an authorized service center responsible for diagnostics, repairs, firmware updates, and technical inspections in accordance with manufacturer procedures. Thanks to direct access to technical documentation and original spare parts, we are able to deliver fast, professional, and efficient service solutions without unnecessary delays.
We place strong emphasis on technical support and expert consulting. Customers and partners receive assistance with product selection, device configuration, user training, operational guidance, and support during firmware updates or troubleshooting. This support is provided by an experienced team of specialists with in-depth product knowledge and real-world field experience.
An integral part of our infrastructure is also efficient logistics and inventory management, enabling fast delivery of products, spare parts, and accessories throughout Europe. Optimized logistics processes allow us to respond flexibly to market demand and individual partner requirements.
FALCON Europe is built on the principles of service quality, fast response times, transparent communication, and long-term reliability. These values are essential not only for end users, but also for establishing strong, long-lasting business partnerships. Our mission is to be a reliable and trusted partner, delivering complete solutions in the field of thermal imaging and optoelectronic technology across Europe.
