Privacy Policy

The personal data controller is FALCON EUROPE sro, with its registered office at Oderská 333/5, 196 00 Prague 9, Company ID: 23807491 , entered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 433133. FALCON EUROPE sro is committed to ensuring the security of your personal data. All your personal data may only be used in accordance with these privacy policies.

By providing us with your personal data, you consent to the processing and management of such data for the purposes and under the conditions set out below. All your personal data that we receive from you will be collected, stored and used in accordance with applicable law, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, hereinafter referred to as the “Regulation”) and Act No. 101/2000 Coll., on the Protection of Personal Data, as amended.

FALCON EUROPE sro collects and processes the information you provide, which is necessary for processing your orders and resolving complaints. This personal data includes:

• first and last name
• postal address
• e-mail address
• telephone number
• your order history on the e-shop
• any other information you voluntarily provide to us in your order

For what purpose do we process your personal data:

• We process your personal data only to the extent necessary for the performance of the contract, delivery of goods and warranty period. The processing period is defined by the duration of the specific contractual relationship, the execution of the order and subsequently for the duration of the statutory limitation periods, in a given case for a maximum period of 10 years from the date of the execution of the relevant contractual relationship.
• To fulfill our legal obligations (in particular, fulfillment of tax, payment and statistical obligations) for the period specified by the relevant legal regulations.
• We may also use your contact information to ensure our mutual communication and for the purposes of enabling the exercise of your rights in connection with the protection of personal data.
• We also process order data for the purposes of fulfilling accounting, tax and other legal obligations specified by law.
• To protect our legitimate interests (in particular to prevent fraudulent activities, to prevent and deter violations of our contractual terms, for the purposes of recovering any receivables and to ensure the protection of our legal rights).

We need your explicit consent to use your data to send marketing offers.

By filling in the data required to create a customer account, you give us your consent to the processing, which can be revoked at any time according to the Regulation. The complete deletion of the customer account is carried out based on your authorized request.

In the case of job applicants, only personal data provided in the CV or in communication related to the selection procedure are processed. In the event that an employment relationship is not concluded, all personal data are deleted unless consent is given to their retention for another selection procedure.

Personal data is collected, processed and stored exclusively in the Czech Republic. We do not transfer personal data to other countries, other entities or persons for their further commercial use. When processing your personal data, there will be no automated decision-making or profiling.

The protection of your personal information is crucial to us, so we make every effort to ensure its security. To prevent unauthorized access or disclosure, we have implemented appropriate physical and electronic procedures to protect and secure the information.

You do not lose control over your personal data. You can access or correct them at any time. As a data subject, you also have the following rights: the right to access your personal data, the right to obtain confirmation of processing, the right to rectification, erasure, restriction of processing, objection to processing, the right to lodge a complaint with a supervisory authority. In the case of processing based on voluntary consent, you also have the right to withdraw this consent at any time.

Processing of personal data in Smartsupp chat

• The personal data controller is FALCON EUROPE sro, Company ID: 23807491 , VAT ID: CZ 23807491 , Oderská 333/5, 196 00 Prague 9,
• We process the following personal data: name, email.
• Data retention period: 3 months.
• Purpose of data processing: providing customer support.
• To request a statement or deletion of personal data, please contact us at FALCON EUROPE sro  info@falconeurope.cz

If you have any questions or information regarding the handling of personal data within FALCON EUROPE sro, please contact us by e-mail at  info@falconeurope.cz .